Booking and Cancellation conditions

Rajna VillaBridge & SPA

In the case of a reservation, the guest making the reservation acknowledges that he has read and accepts the reservation and cancellation conditions and our policy!

Booking payment

  • In the case of reservations for holiday periods and special seasons, we ask that 30-50% of the reservation be transferred within 3 days. We can only accept reservations in cash, by bank transfer or by sending a pink postal check, as well as with a SZÉP card (with a transfer receipt attached) in one transaction (in one amount, one type of payment), without payment in installments.

When booking with a booking agent

  • We are NOT able to return a reservation. If the guest cancels his reservation in writing at least 3 days before the day of arrival, the entire amount of the paid reservation can be used for his reservation of at least the same value within 1 year after the cancellation. In this case, we ask our guests to indicate the use of this amount on their next booking. If the guest cancels the reservation within 3 days prior to the day of arrival, the reservation can only be used, as described above, if the hotel can sell the canceled room for the given period. In other cases, the reservation remains with the accommodation.
  • Terms and conditions for multiple rooms in a group: The hotel applies the same terms and conditions to all reservations, which apply equally to all services provided by the hotel. In the case of booking 2 or more rooms together, the accommodation automatically requests a 30-50% deposit, regardless of the period, and also requests the details of all guests (name, place and time of birth, address, identity card number)

Conditions for bookings sold by intermediaries

  • These booking and cancellation conditions also apply to guests arriving through other forums that sell accommodation (online accommodation booking portals and travel agencies). In the event of a discrepancy between information found on other sales channels and on the accommodation’s own website (www.villabridge.hu), the information on the accommodation’s own website shall always prevail, with the exception of the accommodation fee and meals. The hotel does not assume any responsibility for their differences or any resulting damages.

Other provisions

  • VillaBridge reserves the right to change the content of the confirmed reservation without reason. We reserve the right to change the program.
  • VillaBridge’s shared spaces (e.g. outdoor and indoor pool, saunas, courtyard, parking lot) can be used according to available capacity and seats. We do not provide hotel guests with exclusive use of these spaces. If one of our guests cannot use one of our rooms due to lack of free capacity, in that case, please use the services of any other room with free capacity. The accommodation is therefore not liable for damages.
  • The accommodation reserves the right to carry out extraordinary maintenance and repair work in the building on any day of the year without prior notice. These works may also involve noise. Due to possible unpleasant effects, the accommodation is not obliged to compensate its guests.
  • VillaBridge & SPA is entitled to terminate the accommodation service contract with immediate effect or refuse to provide the service if:
  • the guest does not use the room made available to him or the services provided by the service provider and/or the premises for their provision in an inappropriate manner.
  • the guest disturbs the order of the hotel and does not stop the disturbing behavior despite being told to do so,
  • the guest does not comply with the hotel’s safety regulations – e.g.: smokes in a prohibited place and does not stop smoking despite being told to do so, if the guest smokes anywhere in the building and not in the designated smoking area, he/she is obliged to pay HUF 30,000 each time.
  • the guest behaves in an objectionable manner with the hotel’s employees or guests, behaves rudely, is under the influence of alcohol or drugs, displays threatening, insulting or other unacceptable behavior,
  • the guest is contagious or suffers from a disease that disturbs the peace of other guests. Guests who are unable to take care of themselves may also not use the hotel’s services.
  • the contracting party or the guest does not fulfill the payment obligation required by the accommodation by the date specified by the service provider.